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Process

Quality management

Owner

Tiit Land Rector Contacts

Manager

Helen Tamm Monitoring Manager, Quality Manager Contacts

Responsible department

Rectorate
Rectorate Strategy Office

Executive departments

Schools
Departments
Offices/Units

The main processes

Goals
Projects
Risks

We increase our professionalism and enhance efficiency at all levels of management and administration.

RAK 27 Development of the data warehouse and monitoring reports

RAK 50 Establishing support passports and service level standards (Completed)

RAK 24 Harmonizing monitoring and ensuring real-time traceability

RAK 51 Improving the availability and satisfaction with support services (Completed)

Risk 13Limited opportunities to recruit and keep top professionals in the field at the university will affect the competitiveness of the university in the long term.

Regulations

Description of the structure and responsibilities of the Rectorate Strategy Office

Quality Concept of Tallinn University of Technology

Rectorate Strategy Office is responsible for the SMART environment:

katlin.paju@taltech.ee

Tallinn University of Technology