{"id":3838,"date":"2021-06-02T12:21:53","date_gmt":"2021-06-02T12:21:53","guid":{"rendered":"https:\/\/smart.taltech.ee\/?post_type=project&p=3838"},"modified":"2024-07-16T08:19:53","modified_gmt":"2024-07-16T08:19:53","slug":"establishing-support-passports-and-service-level-standards","status":"publish","type":"project","link":"https:\/\/smart.taltech.ee\/en\/project\/establishing-support-passports-and-service-level-standards\/","title":{"rendered":"Establishing support passports and service level standards (Completed)"},"content":{"rendered":"

Support services are described in the format of service passports, which define the standards of service level for support services (who is responsible and which service is provided, when, in what way, and to what extent). Where appropriate, service level agreements (SLAs) will be established between service providers. Appropriate metrics have been defined to assess the service level and quality of support services.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","project_categories":[264],"class_list":["post-3838","project","type-project","status-publish","hentry","project_categories-lause-34-en"],"acf":[],"yoast_head":"\nTALTECH | Establishing support passports and service level standards (Completed)<\/title>\n<meta name=\"description\" content=\"Tere tulemast SMART keskkonda!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart.taltech.ee\/en\/project\/establishing-support-passports-and-service-level-standards\/\" \/>\n<script type=\"application\/ld+json\" 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